Terms & Conditions
The following terms and conditions apply to all transactions on www.cliftoncameras.co.uk. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.These terms and conditions do not affect your statutory rights
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer's brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis.
If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
Typographical Errors
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
Product Images / Specifications:
Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a products specification please let us know.
Payment Method
This is a UK site only. Orders will only be accepted from UK residents for UK delivery, paid for with UK credit cards only. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received. Clifton Cameras use the latest fraud prevention "3D Secure" payment system when processing all card payments, because of this your card will be debited automatically on completion of the cart process. If for any reason we do not have stock of any of the items you have ordered we will notify you of this by phone or email and offer an immediate refund if required.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers' stock availability and delivery dates made by the suppliers' own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.
Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as "unchecked". Should any damage be identified on opening the package, Clifton Cameras must be advised within 48 hours of the exact damage and within 5 days of purchase. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by Clifton Cameras, and an arrangement will be made to collect the damaged goods and replacements will be sent. Shortages
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 48 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision .
Late Delivery
In the event that we have sent an item out for Next Day delivery and the item doesn't arrive as scheduled due to problems within the courier network that are beyond our control, Clifton Cameras cannot accept responsibility for this and are unable to return any fee paid for delivery.
Redirection whilst in transit
After a consignment has left us, it is the responsibility of the customer to ensure that there is somebody present at the stated delivery address to receive the goods. Due to the value of the goods we sell ALL items will require a signature and cannot be left by couriers without a signature. If in the event we have dispatched an item and it is requested that we redirect the consignment to an alternative address (whilst in the courier system) a fee of £15 will be charged to arrange the redirection.
Refused Delivery
In the event that goods sent by us are refused at point of delivery we will charge £10 for return carriage back to us in addition to any delivery charge that has been levied.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that has prohibited the Customer to remain within the specified time frame, resolution will be by mutual decision .
Product Guarantees
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumers statutory rights.
Faulty Goods
If you think a product is faulty, please contact us by phone or email to establish the problem before you return it to us.
Dead on Arrival (DOA)
If the product fails within the manufacturer's DOA period, a replacement product will be offered to you.
Refunds
If for any reason you are issued with a refund, please note the following,
The relevant manufacturer will process all offers of "Money Back" guarantees and you should contact them directly to arrange return and refund.
Force Majeure
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
